# TrackPost Data Deletion

Last updated: 30 August 2026

[HTML](https://trackpost.io/data-deletion)

Disconnecting a provider stops TrackPost from using that connection; a verified deletion request removes the corresponding stored TrackPost data.

## 1. Disconnect in TrackPost

Sign in at app.markengroup.cloud, select the organization and TrackPost workspace, open Connections and disconnect the relevant Facebook, Instagram, Threads, Google Business Profile or LinkedIn connection. This prevents future TrackPost publishing through that stored connection.

## 2. Revoke at the provider

You may also revoke TrackPost in the connected Meta, Google or LinkedIn account security settings. Provider revocation invalidates the grant independently of the TrackPost dashboard and is recommended if the account is no longer under your control.

## 3. Request stored-data deletion

Email office@marken-group.com from the TrackPost account address with the subject “TrackPost data deletion”. Include the organization and project names, the provider channel and the visible connection or location identifier. Do not send passwords, OAuth tokens, app secrets or identity documents unless requested through a secure verification process.

## What we delete

After authority is verified, the request can cover encrypted provider credentials, connection metadata, drafts, schedules, delivery records and provider post references associated with the identified tenant scope, subject to security, accounting, backup and legal retention obligations.

## Published provider content

Deleting TrackPost data does not automatically delete posts already published to Facebook, Instagram, Threads, Google Business Profile or LinkedIn. Delete those posts in the provider interface or use an available provider deletion control before disconnecting. Provider-retained data remains governed by that provider's terms.

## Timing and confirmation

We acknowledge verified requests and generally complete the active-system deletion within 30 days. If a legal obligation or backup cycle requires longer retention, we will explain the applicable limitation. We send confirmation when the operational request is completed.

Service operator and controller: MarkenGroup SAS · Calle 5SUR #25-233 · Medellín, Antioquia · Colombia · NIT 902 003 798-4 · Contact: office@marken-group.com